Support

TakesAI by Hieu Luu

Contact us

In the app, You → Settings → Report a problem sends us your app version and phone model with your note, which helps us fix things faster. It never sends your video or transcript.

A cut failed

A failed cut never uses an edit. The app shows why it failed and what to do; most of the time, tap Retry. If it keeps failing, use Report a problem.

Where is my video?

Your original videos and projects are stored only on your phone; we never receive them. Removing the app removes them too, so export what you want to keep to Photos first.

Edits and limits

One edit is used when a cut first opens in the editor. Edits renew every month and do not carry over. Every plan has fair-use limits, such as 50 edits in any 24 hours. The details are in our Terms.

Restore purchases

Signed in on a new phone and your plan isn't showing? Sign in with the same Apple, Google or email account as before, then go to You → Your plan → Restore purchases. Your app store account must be the one you subscribed with.

Cancel your subscription

Subscriptions are managed by your app store. Deleting the app or your account does not cancel one. Cancel at least 24 hours before your renewal date; you keep your plan until the period you paid for ends.

iPhone: Settings → your name → Subscriptions → TakesAI → Cancel Subscription, or open apps.apple.com/account/subscriptions.
Android: Google Play → your profile icon → Payments & subscriptions → Subscriptions → TakesAI → Cancel, or open play.google.com/store/account/subscriptions.

Refunds

Payments are taken by Apple or Google, so they decide refunds.

App Store: reportaproblem.apple.com
Google Play: Google Play refund help

Delete a cut

Delete it in the Cuts library (long-press, or Select → Delete) or in You → Settings → Storage. It is removed from your phone, and its audio, transcript and cut list are deleted from our servers. An edit it already used is not given back.

Delete your TakesAI account

Deleting your account deletes everything we hold for it: your account, cuts, transcripts, audio, consent records and plan history. What happens to each kind of data is in our Privacy Policy. Cancel your subscription first: deleting your account does not cancel it.

In the app

Open TakesAI and go to the You tab.
Open Settings and tap Delete account.
Confirm. Your data on our servers is deleted right away, and the projects stored in the app on that phone are deleted too.

Without the app

Email privacy@takesai.app with the subject "Delete my TakesAI account", from the email address you sign in with.
If you signed in with Apple and chose Hide My Email, or you can't write from that address, say how you signed in. We will ask you to confirm the account is yours.
We delete the account within 30 days of confirming it and email you when it is done.

Privacy and AI processing

Only your video's audio and a list of its frame times leave your phone. Before your first cut, the app asks you to agree to sending the audio to ElevenLabs (or AssemblyAI if ElevenLabs is down) for transcription and the transcript text to Anthropic to decide the cut. You can withdraw that in Settings. Read the Privacy Policy, or email privacy@takesai.app.